How To Find a Great Jewelry Repair Shop
Need a diamond ring or watch professionally repaired? Do you have a ring that has loose diamonds? Do you need your
wedding rings resized? Is the latch on your diamond tennis bracelet in need of replacement? If you need a jewelry
repair shop, heed the advice of someone who’s been in the diamond and fine jewelry business for over 24 years;
never look for just any old jewelry repair shop.
What Should I look For?
Look for a great jewelry repair shop. Let me explain… a great jewelry repair shop has certain
rules that they abide by. Rules that you will never find in an average or bad jewelry repair shop. These great
Jewelry Repair Shop rules should be your guiding light to finding a trustworthy jewelry repair that is
professional prompt, and priced properly. When you find what you’re looking for, tell them that you chose them
because of the advice of experts at www.DiamondExperts.biz, where, “Fine Jewelry is
Our Only Business.”
A Great Jewelry Repair Shop Rule #1
They repair the precious jewelry of their clients on site, in many cases in plain view of
their clients, if time permits. Never take your fine jewelry to a store that sends out its customer’s jewelry to
outside, third party jewelry repair shops. Let’s think about this scenario for a moment.
Would you take your car to a repair shop, only to find out that they are not actually
performing the work? Instead, they are taking your car to another shop to be worked on? Why not just take it to
the second shop in the first place right? Right!
When jewelry is farmed out, the primary concern is the communications lost in the process.
Every week we hear horror stories from individuals who got their repaired jewelry back and it wasn’t what they
talked about are expected. The setting was wrong. The diamond was chipped or something else made their repair
experience a horrible one.
In a great jewelry repair shop, ALL repairs are done in house! Period and end of story! They
don't farm out your jewelry repair to a hired hand or send it off site to some store or shop you have no
knowledge of. A great jewelry repair shop has experienced, trained, educated and certified jewelry repair
jewelers. That brings me to my next rule.
A Great Jewelry Repair Shop Rule #2
Anyone involved in repairing fine jewelry must b trained and certified to do so. It is
incomprehensible to me to have anyone working on fine jewelry that is not qualified and certified to do so. But
would you believe numerous jewelry stores allow uncertified and untrained people to perform repairs for
If you can’t confirm that a jewelry store has qualified jewelry repair personnel, just walk
away and avoid the ensuing aggravation and frustrations. What type of certifications and training should you
Certified Diamond Cutter
Certified Jewelry Repair and Design Technician
ASJ Cert. Bench Jeweler
ASJ Cert. Jeweler Technician
GIA Certified Diamond Expert
GIA Graduate Gemologist
In a great jewelry repair shop, the prominently display their certifications. In ho-hum to bad
jewelry repair shop, there are little to no certifications or degrees to display.
A Great Jewelry Repair Shop Rule #3
Professional jewelry repair personnel never make false promises; they state the facts and the
truth! And the truth is; no jeweler can guarantee that a diamond or gemstone once taken out of their store will
not scratch, fracture, chip, or break. I’ve been in the business for a while and often hear people complain
about their damaged stones because they were convinced by ill-informed or shady jewelry sales rep that the
diamonds purchased from their store never chip, break or scratch.
Please get this fact straight; no gemstone, including the prized diamond, can be guaranteed to
be break, chip, scratch or fracture free. Jewelry pros never stretch these facts; because they know it shows a
lack of integrity. If you have concerns about monetary loss due to damaged, lost or stolen fine jewelry, talk to
your insurance agent about obtaining the proper coverage.
A Great Jewelry Repair Shop Rule #4
They provide their guarantee in writing and it is clear-cut. Nothing is worse than a jeweler
being unclear about what they do and don’t cover. Remember this, when it comes to
guarantees, don’t assume anything! Get it in writing. There are some things a professional jeweler will never
agree to guarantee. Here’s my list of things a great jewelry shop would never guarantee.
Prong-set stones that
have thin prongs, missing prongs or one shorter prong on one side of the stone than the other
Loss of any prong set
stone that has three or less prongs
Stones that are set
Gold or Rhodium plated
Channel setting where
there is no support underneath the channels to hold them together or the channel is not straight across
the stone, very thin or torn,
Jewelry that includes
Jewelry that includes
any type of enameling
Lead solders that do
not have a professionally prepared special “patch” support
If a round stone over a
1/2 carat is lost and it was not set in a six prong gold setting or a four prong Platinum setting, we
will not cover it.
We will not guarantee a
piece of jewelry in which the bezel is too thin, torn, or all of the stone is not held in by the
We will not guarantee a
bead setting in which some beads are missing, badly worn or a stone is sticking up beyond the surface
of the metal.
When it comes to guaranteeing the loss of gemstones, a great jewelry store will only guarantee your stone from loss
for one year if it has these many prongs: [Oval Cut, 6-prongs], [Pear-shaped Cut, 5-prongs], [Trillion Cut, must
have “V” prongs], [Emerald Cut, 4-prongs], [Heart Cut, 5-prongs], and the [Marquise Cut, 6 prongs].
Why would a jeweler set these types of parameters when it comes to guaranteeing fine
jewelry? Because they are proven through years of experience and research. It just doesn’t compute to me that
certain jewelers do something like place a client’s precious gem in 2-Prong setting and expect nothing bad to
happen; that’s something a certified jeweler would never do!
Great Jewelry Repair Shop Rule #5
A great jewelry repair shop has been in the business long enough to be seasoned at performing repairs and when it
comes to pricing, they never just quote prices off the top of their heads. They have a price book that covers
virtually every jewelry repair scenario.
Their quote is more than reasonable based their investment of time and the fact that they don’t use 2nd
rate parts or inferior materials to complete the job correctly. When a jeweler randomly guesses at repair prices,
that means he or she is not a professional. It takes a little more time to thoroughly examine fine jewelry and
price the repair in writing, but it’s worth it because it helps you avoid jewelry repair fiascos!
There you have it, those are my four rules for finding a great jewelry repair store.
If they have helped you, please let me know!